98%

of tutors as ‘good’ or better in teaching observations

97%

of learning make progress in-line with plan

95%

of visits go ahead as planned

73%

success rate in Childcare Apprenticeships

Customer services apprenticeship

Job description
Our practice sees all patients NHS and Private. For adults, both fee paying and exempt, dental care is provided on the NHS and/or privately and we provide for the dental needs of your child (U18) patients under the NHS.
  • Welcome all patients arriving at the practice
  • Booking appointments over the telephone and face to face
  • Dealing with patient queries
  • Ensuring patients receive the best service at the practice
  • Become proficient with the Dental Software System
  • Email communications when required
  • Assisting with the day to day management of outgoing and incoming mail
  • Assisting in other administration duties
  • Other duties as necessary for the efficient operation
Entry requirements

GCSE's in English and Maths at C grade or above (or equivalent) 

Skills required

·         Competent in using Microsoft Packages

·         Confident when speaking to people over the telephone and face to face

·         Good organisational skills

·         To be able to prioritise workloads

·         Good written communication skills

Personal qualities
  • Loyal
  • Committed
  • Hard working
  • Enthusiastic
  • Team Player
  • Good time keeping
  • Keen to take on responsibility
  • Willingness to learn new skills either through external training or on the job
Qualifications taken

Level 2 Customer Services

Functional Skills in Maths and English if required

Employer description
The purpose of this practice and its staff is to help you keep your teeth and mouth healthy for life. Our practice is dedicated to providing highly professional & friendly service using modern techniques, and quality materials. We are also actively involved in the training of prospective Dental staff that may be present at consultations. Our practice employs very high standards of cross infection control, and we are happy to give full explanations of any of our sterilizing procedures. Our practice sees all patients NHS and Private. For adults, both fee paying and exempt, dental care is provided on the NHS and/or privately and we provide for the dental needs of your child (U18) patients under the NHS.
What next?
Possible progression onto level 3 in Customer Services
Company
Nationwide Healthcare Providers
Location
Nottingham / NG7 5DR
Salary
£145 per week
Working week
Monday - Saturday 9am - 6pm four days a week
Start date
29/04/2019
Application close date
19/04/2019

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