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Customer service apprenticeship

Job description
The role of the Customer Service Apprentice is to provide a full and comprehensive administrative support service within the Intake Team. This includes direct customer support within the organisation and to act as a referral point for dealing with more complex or technical customer requests and queries.

The main responsibilities for this role include:

  • Contacting external leads and booking in clients including jobs boards, social media and local Jobs Fairs.
  • Updating internal CRM system and analysing data.
  • Acting as the first point of contact for any enquiries, ensuring the professional image of the Company is always represented.
  • Gather and analyse data and customer information that influences change and improvements in service.
  • Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.
  • This person is often an escalation point for complicated or ongoing customer problems.
  • Responding to incoming queries by telephone and in person, taking and delivering messages in a timely manner where necessary.
  • Support the re-engagement of learners to the programme when they have disengaged
  • Designing, initial writing and preparing of documents such as letters, memos, reports, spreadsheets and directories.
  • Email contact with clients
  • Create and maintain appropriate filing systems both electronic and paper based
  • Perform data-entry, documentation, printing, scanning
  • Being aware of emergency, security and safeguarding procedures in accordance with Netcom’s policies and procedures and maintain confidentiality of sensitive information
  • Participating in office meeting.
  • Giving feedback on office efficiency and suggesting possible improvements
  • Maintaining the housekeeping of the office and ensuring it is a safe place to work.
  • Meet agreed Key Performance Indicators Assist with any ad-hoc tasks as required and any other duties relevant to the post
Entry requirements

GCSE Maths and English grade A-C or equivalent

Skills required

Strong communication skills: oral and written

Good administration and organisational skills

Competent IT Skills

Ability to work to targets and deadlines

Able to work under own initiative

Personal qualities

Mature and responsible disposition

Willingness to learn new tasks

Ability to work in a small busy team


Qualifications taken

Level 2 Customer Service qualification

Employer description
Netcom Training is an IT Training Provider based in Birmingham, that understands, that to get the position within the industry you want, you need the right credentials. That is why we keep up to date with and the requirements of employers and train you in the latest certifications, we provide flexible IT courses and funded courses leading to a prospective future in the IT industry, a field with almost limitless opportunities. Our Training Courses are suitable for all individuals with or without any experience in IT.
What next?
Possibility of moving onto Level 3
Birmingham / B15 1AU
£131 per week
Working week
Monday - Friday
Start date
Application close date
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