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Customer service apprenticeship

Job description
Indespension LTD are looking for a Customer Service Adviser to join their Cardiff Branch. Alongside this role you will complete a Customer Service Level 2 Qualification while being in a hands on role.


  • To process the daily cash paperwork and prepare banking including petty cash and maintain accurate filing systems.
  • To ensure cash/cheques banked on a daily basis.
  • To monitor stock movements and deliveries. To raise invoices/credit notes accurately.
  • To ensure payment for goods is received accurately and/or credit approval obtained.
  • To report any discrepancies (monetary or otherwise) to the Store Manager immediately.
  • To perform any general admin duties as required                                     

Counter responsibilities:

  • To actively sell (face to face and over the telephone) and promote Indespension trailers/parts/associated equipment ensuring correct procedures are followed.
  • To serve customers politely and efficiently either at the counter, off site, on the telephone, providing professional and timely advice on trailers/services and towing accessories.
  • To advise and take orders for trailer hire and towbar fitting updating the diary accordingly. To liaise with the workshop team as required.
  • Ensure all stock orders received are shelved at the earliest opportunity and are presented safely, tidily and in an attractive manner. Displays should be updated and maintained regularly to maximise customer interest.
  • Liaise with the Store Workshop to ensure they are kept supplied with a steady workload. To perform Workshop duties as and when required.
  • To assist with stock takes as required.
  • To keep work area tidy and operate within the Health and Safety policy of the Company.
  • To wear the Company uniform at all times and uphold the Indespension Brand.
  • To be trained and drive a Fork Lift Truck as required.
  • To hold a full, current driving licence.
  • To perform any other duties deemed reasonable on request.
Entry requirements

Must be keen and self confident, happy to be in a hands on role and get their hands dirty. 

Skills required

Self motivated


Passionate about customer service 

Familiarity with tools and DIY

Ability to work 40 - 44 hours per week dependant on age. (40 hours for under 18's) 

Personal qualities

Dedicated to providing an excellent service to customers while upselling products and showing your passion for the company brand. 

Qualifications taken

Customer Service Level 2 Qualification

Essential Skills in Application of Number and Communication if required 

Employer description
National Trailer Company
What next?
Permanent role available to the successful candidate on completion of probation.
Indespension Ltd
£270.6 per week
Start date
Application close date
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