All tasks should be carried out in accordance with practice policies and procedures.
Answer the telephone and either handle the caller’s request or query or direct callers to the most appropriate person.
Take messages for other members of the team and ensure they receive and act upon these messages.
Make appointments over the telephone.
Set up future clinics and surgeries on the appointments system.
Process incoming and outgoing mail.
File correspondence in patient records.
Prepare patient records for clinics and surgeries.
File patient records after use.
Ensure patient records are in a good state of repair.
Input patient data to the practice computer system.
Assist in production of information for clinical audit, screening and chronic disease management.
Handle and process requests for repeat prescriptions.
Process changes to patient information on the computer and paper records.
Attend and participate in practice and reception/administrative team meetings.
Provide administrative support to clinical staff and other members of the team, such as: filing, pulling of records, word processing, copying, faxing. preparation of documents, minute taking and planning meetings
Prepare and monitor invitations and recalls for screening, immunisations, chronic disease management and specialist services in the practice.
Deputise for the medical secretary, preparing referrals and typing clinical correspondence.