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Business administration apprenticeship

Job description
This role will require the apprentice to provide effective administrative support to the management/care team.

All tasks should be carried out in accordance with practice policies and procedures.

 Answer the telephone and either handle the caller’s request or query or direct callers to the most appropriate person.

 Take messages for other members of the team and ensure they receive and act upon these messages.

 Make appointments over the telephone.

 Set up future clinics and surgeries on the appointments system.

 Process incoming and outgoing mail.

 File correspondence in patient records.

 Prepare patient records for clinics and surgeries.

 File patient records after use.

 Ensure patient records are in a good state of repair.

 Input patient data to the practice computer system.

 Assist in production of information for clinical audit, screening and chronic disease management.

 Handle and process requests for repeat prescriptions.

 Process changes to patient information on the computer and paper records.

 Attend and participate in practice and reception/administrative team meetings.

 Provide administrative support to clinical staff and other members of the team, such as: filing, pulling of records, word processing, copying, faxing. preparation of documents, minute taking and planning meetings

 Prepare and monitor invitations and recalls for screening, immunisations, chronic disease management and specialist services in the practice.

 Deputise for the medical secretary, preparing referrals and typing clinical correspondence.

Entry requirements

GCSE A-C English and Mathematics or equivalent grades / qualifications

Skills required

This job involves telephone contact with patients and the public, and day-to-day communications with colleagues throughout the practice team. Therefore the role requires:

 good telephone manner — both speaking and listening

 good verbal communication skills with colleagues

 clear and accurate written communication (such as message-taking).

Personal qualities

Polite telephone manner

Commitment and enthusiasm

Proactive approach

Positive attitude

Bright, bubbly personality

Qualifications taken

Full training to Level 2 in Business Administration

Functional Skills Level 2 in Maths and English (if required)

Employer description
Coton Care comprises two homes for the elderly in Wolverhampton, providing en-suite rooms for general care and specialist Dementia Care. Our aim is to provide a safe and caring environment for our residents, providing each resident with a person-centred care plan.
What next?
Possibility of progressing onto Level 3.
Penn / WV4 5AT
£117 per week
Working week
Monday - Friday
Start date
Application close date
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Endorsed provider (until Oct-20)

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