ISS Healthcare Learner Testimonial


of our learners would recommend us


of our learners have passed their EPA with a Merit or Distinction


of employers would recommend us


of traineeship learners have developed their careers as a result of the programme

ISS Healthcare

ISS Healthcare provides quality home care services to people living across South Wales. Their expert care supports service users to continue to live independently in the familiar surroundings of their own homes.

Their care workers provide expert support for a broad range of service users. ISS Healthcare provides quality care support to thousands of local people, with services commissioned through local authorities or purchased privately by individual service users or their families.

Shannen Leigh Humphries

“I started work with ISS Healthcare as a care worker in 2017. I didn’t have a care related qualification so I needed to get qualified. I didn’t want to go to College for this as I wanted to earn and learn and the foundation apprenticeship allowed me to do this.

I have always wanted to work in the care sector and make it my career. My employer told me about the apprenticeship programme and organised for me to be enrolled on my level 2 once I completed my probationary period.

On the whole it was a good experience. It got off to a bumpy start when my essential skills tutor was taken ill, but I managed to get through my essential skills in communication and digital literacy. These helped to improve my communication skills and gave me more confidence speaking in public and participating in meetings. At the same time as improving my computer skills.
My assessor, was very supportive, she shared her vast knowledge with me to enable me to become a better carer.

Following the completion of my level 3 apprenticeship in 2018. I got promoted to assistant service manager. It gave me a stepping stone to better myself and I am very proud to have obtained a managerial role by the age of 26. In just under 2 years I have achieved so much.

I intend to continue working in the care sector. One day I would like to become a branch manager. I have recently enrolled on a Higher Apprenticeship in leadership for health and social care. I still enjoy the caring side of my job and still go out to provide care and support to our service users when needed.”

Other Stories

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