Level 2 Apprenticeship Customer Service Practitioner


The role of a customer service practitioner is to deliver high-quality service to customers.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

The Customer Service course is designed to cover the knowledge, skills and behaviours of the Level 2 Customer Service Practitioner standard.  Topics covered include:-

  • Knowing your customers.
  • Understanding the organisation.
  • Meeting regulations and legislation.
  • Systems and resources.
  • Your role and responsibility.
  • Customer experience.
  • Product and service knowledge.

The resources are broken down into bite-sized chunks and include:-

  • a series of workbooks;
  • interactive resources;
  • automatically graded knowledge checks; and
  • assessments

All resources are developed to be fully accessible and inclusive.

The resources can be accessed online via a browser or from mobile devices using our app.

Business Customers

Our system includes a wide range of reports and logs to help your teams monitor and track learner performance and engagement.

If you have your own Learning Management System which is LTI compliant, you can access the resources from within that system, negating the need for learners to log on to two platforms.

If you would like a demonstration of the resources and the platform, contact us to arrange it.

Key info


£59.00 + £11.80 VAT


The licence duration for this product is 18 months
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