This Complaints Handling CPD course will look at recognising complaints, company commitment to managing complaints, reasons why people complain, preventing complaints and the role of a Designated Complaints Officer. This course also identifies what is meant by complaints handling, why complaints handling is important, the complaints process, informal and formal complaints and examples of each. Finally, this course will also look at some techniques for handling complaints, the importance of recording complaints, the consequences of poor complaints handling and complaints handling responsibilities.
On successful completion, you can download a course certificate and a digital badge that can be used across a range of platforms such as LinkedIn.
Our CPD courses are designed to build your skills, knowledge and understanding. All resources are developed to be accessible and inclusive.
The resources can be accessed online via a browser or from mobile devices using our app.
Our CPD and compliance courses are developed to fit flexibly around the needs of your business and can be completed any time, anywhere and from any platform, be it a desktop computer, a mobile or tablet device.
Our Learning Hub includes a wide range of reports and logs to help you monitor and track employee performance and engagement.
If you have your own Learning Management System which is LTI compliant, you can access the resources from within that system, negating the need for users to log on to two platforms.
If you would like a demonstration of the resources and our Learning Hub, please contact us to arrange it.
30 - 40 minutes
Once registered, you will have access to this course for 1 year