This course will give you an awareness of why complaints arise in dental settings and how to handle complaints effectively, in accordance with practice policies and procedures. You will gain insight into what complaints are, recognising them, responsibilities, management steps, and how to deal with complaints when they arise.
This CPD course links to the General Dental Council (GDC) Outcome A.
On successful completion, you can download a course certificate and a digital badge that can be used across a range of platforms such as LinkedIn.
Our CPD courses are designed to build your skills, knowledge and understanding. All resources are developed to be accessible and inclusive.
The resources can be accessed online via a browser or from mobile devices using our app.
Business Customers
Our CPD and compliance courses are developed to fit flexibly around the needs of your business and can be completed any time, anywhere and from any platform, be it a desktop computer, a mobile or tablet device.
Our Learning Hub includes a wide range of reports and logs to help you monitor and track employee performance and engagement.
If you have your own Learning Management System which is LTI compliant, you can access the resources from within that system, negating the need for users to log on to two platforms.
If you would like a demonstration of the resources and our Learning Hub, please contact us to arrange it.
Key info
Price
FREE
Duration
70 minutes
Access
Once purchased you will have access to this course for one year
