As a Customer Service Practitioner, your role will be to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.  Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

What’s included in the apprenticeship?

• Level 2 Diploma in Customer Service
• Functional Skills in Maths and English Level 1 (if applicable)
• End Point Assessment

Am I eligible?

You must be at least 16 years old and will be required to undertake a DBS check. You must also be employed, working more than 16 hours per week and have some experience of working in a customer service environment.

How long does it take?

12 months plus up to 3 months EPA (End Point Assessment)