Our Commitment to people


Our Commitments


People:

Our people are our most important resource, we value our people, their commitment and the positive culture they create.

We look to create an inclusive and rewarding environment, we have a great range of benefits to support and reward our team (click here). We are always looking to recruit and develop talented people who are committed to giving a great service to our learners and employers.

We focus on continuous professional development and invest heavily in our internal Apprenticeship programme as well as a wide range of training to develop our team’s skills and keep them current so they can deliver a great service.

 

 

Quality:

At Aspiration Training, we work hard to achieve the highest standards, and everything we do is continually inspected by a variety of regulators, including Ofsted and Estyn.   Maintaining rigorous internal quality improvement systems and processes such as teaching and learning observations, compliance audits, employee reviews and systematic analysis customer feedback all ensure a high quality of service delivery. We listen and act upon the feedback we receive from learners, employers and employees and regular reviews allow us to keep improving our provision and working practice. We use data effectively to regularly manage performance measures and we also undertake an annual self-assessment process.   Our commitment to quality is always reflected in the feedback from inspectors. After their latest visits, both Estyn and Ofsted rated us as good in all areas. You can see our most recent inspection reports here:

 Estyn Ofsted

As an employer, we also emphasise the importance of continued professional development and, as a result, we ensure all of our employees receive the training required to be excellent in their roles.

Global Citizenship:

ESDGC is about preparing individuals for the challenges facing planet Earth in the 21st Century and beyond.

 

The following is an Extract from the Welsh Government website: Education for Sustainable Development and Global Citizenship (ESDGC) develops people’s skills to take action that improves our quality of life now and for future generations.

At the start of the twenty first century there are several crucial questions/issues facing people in all societies throughout the world. These include: 

  • How to preserve and protect the environment, reduce pollution and manage natural resources in a sustainable way
  • How to reduce the inequalities that exist between different peoples in all parts of the world and protect their human rights
  • How to develop peaceful and harmonious communities by promoting understanding between people who are different from one another. 

 Read more here

 

Stakeholders:

At Aspiration Training, we pride ourselves on exhibiting the highest possible standards of customer care and our customers can expect our employees to act with dignity, respect, understanding and tolerance and give support, encouragement and praise.

We are committed to providing a service which meets the needs of all of our customers, including learners and employers. Our aim is for our service to be professional and responsive to your needs at all times and to ensure we work as a team to deliver the best level of service.  We will provide an environment which encourages creativity and leads you to success.

At all times, our employees will act professional, respond to your enquiries promptly and efficiently and communicate clearly.

As a company we take complaints very seriously and commit to investigate complaints and use the outcomes of these to continuously improve our service.

It is central to our core strategies to always provide the highest level of customer service to employers and we believe this is clearly reflected in our customer retention rates with more than 70% of employers remaining in our active network for 5 years or longer and almost 80% success for learners.