Traineeship Centre Manager

Key duties:

People:

• Performance manage all members of the team to deliver outstanding individual and team results including undertaking monthly performance review meetings
• Effectively monitor team members teaching and learning practice, developing skills through coaching and mentoring

• Take responsibility for all aspects of people management within the team
• Ensure team is fully recruited and you maintain a succession plan
• Work to the company values, creating a great place to work for all
• Ensure team and own CPD and professional competency is maintained
• Strive to maintain positive working relationships across the team
• Maintain a flexible approach to support your team and the wider business
• If you speak welsh and your learner speaks welsh, ask them if they wish to speak welsh with you during their training session.

Quality & Compliance:

• Support team to ensure learner achieve their qualifications in accordance with agreed targets and timescales.

• Ensure team deliver high quality teaching, coaching, assessing through blended learning to verifying skills, knowledge and competence of learners

• Be accountable for the accurate tracking and reporting of learner progress against plan using digital portfolio
• Be accountable for the accurate tracking and reporting of Additional Learner Support, ensuring claims are compliant
• Ensure team conduct timely progress reviews with all learner in their caseload in line with delivery model and stakeholder requirements

• Manage and maintain quality and compliance report statistics to the targets set for acceptable levels
• Access management reporting systems to self-serve on other relevant and compliance measures.

• Where required, invigilate learner tests to the frequency needed both internally and externally to ensure awarding body compliance.
• Provide regular and accurate forecasts on qualification outcomes and success rates in accordance with agreed targets and timescales.
• Undertake IQA activities in line with awarding body requirement ensuring to maintain standards and direct claim status
• Identify learners who are at risk of or are falling behind with any aspect of their qualification and take timely remedial action.
• Participate in and support the annual self-assessment process
• Keep up to date with and adhere to company, policies and procedures at all times
• Demonstrate a commitment to safeguarding. Playing your part to protect colleagues and learners against all types of bullying, radicalisation or abuse
• Take responsibility for the protection of data in line with policies and procedures

Stakeholders:

• Provide high levels of customer service to learners and employers at all times
• Maintain regular contact with EQA’s for internal verification support and business requirements
• Participate in team and company meetings.
• Support internal stakeholders with accurate forecasting of learner activity and providing information and documents as required
• Actively participate with external stakeholders with audits and quality inspections
• It may be appropriate for some sector managers to maintain a small caseload either temporarily or ongoing as agreed with line manager
• Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
• To demonstrate and uphold the company values, creating a great place to work for all

Growth:

• Activity promote additional services to employers and learners
• Work to maintain a full caseload across the team, managing learners to complete their learning on time
• Contribute positively to growth of the business by controlling costs