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Telesales consultant

Responsible for generating a pipeline of qualified appointment leads for Business Development Managers through outbound telesales activity, whilst ensuring timely follow up to convert warm leads generated through targeted marketing campaigns.

Responsible to
Head of business development, England
Thursday July 4, 2019
Key duties


  • Achievement of monthly/quarterly appointment and lead conversion targets in line with agreed KPI’s
  • Awareness of business development / operational team territories and available sectors to market
  • Generates leads in line with business capacity and competency across breath of sectors/locations
  • Timely follow up of internal and 3rd party leads and referrals
  • Builds and maintains healthy business pipeline
  • Engagement with Marketing department to understand planned campaigns and social media activity
  • Active participation in weekly sales team calls, providing updates on personal activity, pipeline and performance


  • Positive approach to employer engagement when promoting our range of training and business solutions
  • Tactical and astute in the approach to identify new business opportunities
  • Passionate and driven in terms of delivering against set objectives, whilst maintain excellent level of customer service
  • Working to the company values
  • Ensures own CPD and professional competency is maintained

Quality & compliance:

  • Ensures learner eligibility requirements are met in line with funding rules and compliance expectations
  • Ensures CRM is being used effectively to record and track activity
  • Ensures the information, advice and guidance we provide to employers and/or learners is accurate and correct in line with eligibility.


  • Establish and maintain strong, long-lasting relationships with all relevant stakeholders, both internal and external
  • Promote a positive and professional image of the Company and all of the services it delivers
Knowledge and skills

Knowledge and experience:

  • Strong sales knowledge and experience in telesales role
  • Strong working knowledge of:
  • CRM systems and B2B pipeline management
  • Best practices in employer engagement
  • Different funding streams to ensure correct IAG provided
  • Apprenticeship levy, levy transfers and co-investment
  • Previous exposure to apprenticeships/adult education desirable

Desirable qualifications:

  • Level 2 Sales / Customer Service qualification
  • Information Advice & Guidance


  • Sales and target driven
  • Communication skills
  • Planning, organisation and time management
  • Influencing skills

Behaviours and attitudes:

  • Motivating & Engaging
  • High energy and enthusiasm
  • A pragmatic approach to planning


Personal specification
  • Experienced telesales professional with track record of exceeding sales targets in a fast paced environment
  • Proven communicator, with the ability to engage and nurture relationships across a wide range of sectors
  • Competent in the use of technology with excellent IT skills and experience with maximising the potential of CRM system

Satisfactory employment/disclosure checks, commensurate to job role



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