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Telemarketer

The principal purpose of this role is to generate leads to facilitate sales visits.

Department
Operational delivery
Location
Home-based (based in West Midlands)
Responsible to
Business development manager
Posted
Friday January 18, 2019
Key responsibilities
  • Optimise the number of sales visits for the new business development team.
  • To undertake call numbers as specified by line manager ensuring that the balance of calls are concentrated on decision makers
Key duties
  • Ensure the monthly sales visit targets are achieved.
  • Market new companies for business.
  • Liaise with product managers/team leaders to ensure the smooth operation of the candidate recruitment process and other new business opportunities.
  • Engage with the VOIP system fully to generate a comprehensive call system.
  • Update the CRM on a daily basis.
  • Participate in team and company meetings.
  • Ensure fair and transparent recruitment processes regardless of the individual’s race, gender, age, ethnic or national origin, disability, marital status, sexual orientation, care responsibility, HIV status, trade union activity, political or religious belief.
  • Undertake projects and initiatives as directed by line manager.
  • Participate in and support the annual self-assessment process.
  • Promote and monitor equal opportunities with staff and learners.
  • Ensure adherence to the funding body, inspectorate and awarding body procedures.
  • Maintain and develop internal and external communications.
  • Take responsibility for observing ESDGC as an employee, in line with ATL policy
  • Partake in industry competitions by completing applications and promoting learners/employers/colleagues
Behavioural competencies

Our behavioural competencies are to always ensure we ASPIRE.

Ambition: Always aiming higher
Ensuring there is a collaborative and inclusive approach to working with all stakeholders (internal/external)

Success: Making it happen
Consistently demonstrating the highest standards of professional conduct

Personalised: Tailored to individual needs
Evidence of effective planning, organisation and time management

Integrity: Doing the right thing
Willingness to aspire to reach full potential by continually improving skills and performance

Recognition: Celebrating achievements
Taking ownership individually and collectively

 

Embrace: Benefitting from diversity
A personal commitment to achieving the highest standards of excellence

Personal specification

Experience/knowledge:
Experience of telemarketing and learner recruitment

Skills:
Organisational skills and sound attention to detail.
Verbal and electronic communication skills.
Ability to maintain electronic records.
Excellent presentation skills and ability to engage an audience.

Qualifications:

NVQ Level 2 or above in customer service.

Development opportunities

NVQ Level 3 in customer service

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