Operational Support Coordinator - Newport

People:

• Ensure own CPD and professional competency is maintained
• Strive to maintain positive working relationships across the team
• Maintain a flexible approach to support your team and the wider business

Quality & Compliance:

• Keep up to date with and adhere to company, policies and procedures at all times
• Take responsibility for the protection of data in line with policies and procedures
• Commits and contributes to maintaining an effective safeguarding culture and takes responsibility for helping to protect colleagues and learners against any risk of harm, including all types of bullying, radicalisation or abuse
• Ensure all learners receive a welcome email and customer care contact post sign up
• Monitor and report on completion of west diagnostics for all starts ensuring we maintain compliance of 61 days
• Manage the learner at risk register providing regular updates on numbers and maximizing learner retention
• Identify learners who fail to attend essential skills session and action with relevant team to re book.
• Where required, invigilate learner exams ensuring awarding body compliance.
• Contact all existing suspensions regularly and gather evidence to confirm they are planning to return
• Contact all new suspensions including learner’s employer to validate and collect evidence for suspension prior to processing
• Contact all potential leavers including their employer to gather specific evidence as well as perusing all progress reviews ahead of submitting a leaver form to ensure that the leave date is appropriate/authentic
• Manage Health & Safety vetting’s and monitoring activity to support Operations to maintain 100% compliance
• Track and monitor destination data of learners who leave after 6 and 12 months of confirmed end date

Stakeholders:

• Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
• To demonstrate and uphold the company values, creating a great place to work for all
• Provide high levels of customer service by resolving learner, employer and operational team’s general enquiries where appropriate
• Manage and produce statistical feedback from learner surveys at key points of the learner journey
• Co-ordinate the planning and learner attendance at exams
• Update online booking system with calendar dates of essential skills workshops
• Co-ordinate learner workshop bookings and attendance with operational team to support achievement
• Confirm learner attendance for induction and workshops with relevant operations team member
• Support Admin team to ensure logins for West are set up for all learners
• Work with managers to allocate learners from Maytas to smart assessor at start of program
• Coordinate and distribute employer monthly reports to business development team

Growth:

• Contribute positively to growth of the business by controlling costs
• Constantly review feedback from learners/employers, highlighting and recommending development areas or new delivery options being requested

Due to the nature of work and the stakeholders we work with, we follow strict safer recruitment practices to include references, DBS and behaviour interviews coupled with competency CV and qualification checks. Furthermore, all roles are subject to an enhanced DBS upon successful employment.