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Operations Support Coordinator

We are seeking an Operations Support Coordinator based in Birmingham, within our Traineeship division to coordinate the various activities of the learner journey from enrolment through to achievement by supporting the Operational teams with administration and positive interventions that removes barriers and improves learner retention and achievement.

Department
Traineeships
Location
England
Responsible to
Head of Operations
Posted
Friday April 16, 2021
Key Duties
  • Manage the learner at risk register providing regular updates on numbers and maximizing learner retention
  • Where required, invigilate learner assessments ensuring awarding body and funding compliance.
  • Contact all existing suspensions regularly and gather evidence to confirm they are planning to return
  • Contact all new suspensions including learner’s employer to validate and collect evidence for suspension prior to processing
  • Contact all potential leavers to proactively retain learners.  Where this is not possible, submit a leaver form ensuring that all evidence and the leave date is appropriate and authentic
  • Ensure all leavers and suspensions are approved by Traineeship manager prior to processing
  • Manage Health & Safety vetting’s and monitoring activity to support Operations to maintain 100% compliance
  • Track and monitor destination data of learners who leave after 6 and 12 months of confirmed end date
  • Oversee laptop loan scheme to ensure all learners have access to equipment where required
  • Provide high levels of customer service by resolving learner, employer and operational team’s general enquiries where appropriate
  • Manage and produce statistical feedback from learner surveys at key points of the learner journey
  • Co-ordinate the planning and learner attendance at assessments
  • Co-ordinate learner workshop bookings and attendance with operational team to support achievement
  • Work with managers to allocate learners across learner management systems at start of programme
  • Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
  • To demonstrate and uphold the company values, creating a great place to work for all
  • Constantly review feedback from learners/employers, highlighting and recommending development areas or new delivery options being requested
  • Contribute positively to growth of the business by controlling costs
Qualifications and Experience
  • Level 2 English and maths or equivalent
  • Working knowledge of Traineeships and Adult Education
  • High levels of customer service experience
  • Use of learner or employer management systems
Skills and behaviours
  • Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments
  • Excellent organisational skills and a sound attention to detail
  • Ability to effectively influence
  • Excellent written, verbal and electronic communication skills
  • Excellent numeracy skills
  • Ability to meet target deadlines
  • Positive and engaging
  • Inclusive and supportive
  • Innovative and solution orientated
  • Committed to high levels of customer service
  • Ability to take responsibility
  • Self-motivated and goal orientated
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