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Lead IQA - Childcare

We are seeking an enthusiastic and motivated individual to join our team as a Lead IQA in Childcare who will be responsible for, the management of internal quality assurance across the Childcare provision in Wales, overseeing the development of Internal Quality Assurance (IQA) activity, processes and standardisation to improve quality standards in the Health & Social Care sector. Sector expert on the roll-out of curriculum developments including the launch of new qualifications and evolving learner delivery models.

The salary banding for this role will be a range of $22,000 to £26,000 per annum depending n experience.

Cardiff, Wales
Responsible to
Operations Director
Wednesday March 9, 2022
Key duties


  • Ensures own CPD and professional competency is maintained
  • Develops the skills, knowledge and CPD of team members through identified upskilling activity to ensure excellent personal development strategies are maintained across Health & Social Care
  • Undertake OTLA of childcare coaches to support self-improvement
  • Strives to maintain positive working relationships across the team
  • Maintains a flexible approach to support Health & Social Care team and the wider business

 Quality & Compliance:

  • Develops the company wide verification sampling plan and facilitates its implementation across dedicated sectors. Reporting risk and risk reduction on a monthly basis to key stakeholders
  • Oversees all aspects of the quality assurance process within the Health & Social Care sector
  • Ensure IQA activities are completed in line with awarding body requirement, maintaining standards and direct claim status across both old frameworks plus new core and practice qualifications
  • Manage, monitor and complete activities to key timeframes and awarding body certification windows
  • Lead and support standardisation across the sector with a detailed and comprehensive plan
  • Supports the achievement of quality KPI’s with the Health & Social Care coaches
  • Leads EQA activity for the Health & Social Care sector, ensuring relevant team members are fully trained and competent to support learners ahead of being entered for EQA
  • Monitor under performance of quality KPI’s and support sector managers to take remedial action
  • Produce and communicate reports, to ensure managers have accurate information regarding IQA and EQA activity
  • Keep up to date with and adhere to company, policies and procedures at all times
  • Demonstrate a commitment to safeguarding. Playing your part to protect colleagues and learners against all types of bullying, radicalisation or abuse
  • Take responsibility for the protection of data in line with policies and procedures


  • Engages with key stakeholders within the Awarding Bodies, Sector Skills Council and Prime provider (ACT) to develop and share best practice
  • Leads all Health & Social Care external quality assurance visits, ensuring Awarding Body are adhered to and centre status is retained
  • Maintain regular contact with EQA’s for verification support and business requirements
  • Support internal stakeholders with accurate forecasting of learner activity and providing information and documents as required
  • Actively participate with external stakeholders in audits and quality inspections
  • Supports creation of course curriculum ensuring to meet the needs of all stakeholders and is in line with requirements to enhance teaching, learning and assessment
  • Promotes a positive and professional image of the company and all of the services it delivers through excellent customer service
  • Demonstrates and upholds the company values, creating a great place to work for all


  • Identifies and supports implementation of new Health & Social Care qualifications and services
  • Contributes positively to growth of the business by controlling costs
Knowledge, skills, behaviours

Knowledge and Desirable Experience:

  • Extensive working knowledge of the Health & Social Care sector including apprenticeships
  • Experience of managing a team of competent coaches or IQA’s
  • Ability to drive improvements through IQA interventions that support the sector and business needs
  • Strong working knowledge of new care qualification and associated IQA/EQA processes


  • Level 2 English and maths
  • A1 assessor award or equivalent (Essential)
  • V1 verifier award or equivalent (Essential)
  • Management level 4 or equivalent (Desirable)


  • Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments
  • Coaching and mentoring of team member to improve performance
  • Influencing
  • Organisational skills and a sound attention to detail
  • Excellent numeracy skills


  • A positive influencer who delivers the expected behaviours and development of team members
  • Inclusive and supportive
  • Innovative and solution orientated
  • Passionate about learner outcomes and committed to quality
  • Ability to take responsibility
  • Self-motivated and goal orientated
  • Enthusiastic and flexible team player with high expectations of self and others.
  • Proactive and seeks continuous improvement in quality of provision

Due to the nature of work and the stakeholders we work with, we follow strict safer recruitment practices to include references, DBS and behaviour interviews coupled with competency CV and qualification checks. Furthermore, all roles are subject to an enhanced DBS upon successful employment.

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