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Health and Social Care Knowledge Coach

Our people are our most important resource, we value our people, their commitment and the positive culture they create. If you are a qualified HSC assessor looking for your next career move and are interested in joining our assessment team as a Knowledge Coach we would like to hear from you!

Operational delivery
Responsible to
Sector Manager
Wednesday November 18, 2020
Key responsibilities
  • Work in partnership with Vocational & Skills Coaches to support effective knowledge delivery to learners 
  • Support learners to achieve their core qualification in accordance with agreed targets and timescales.  
  • Deliver high quality teaching, coaching, assessing through blended learning to verify skills, knowledge and competence of learners 
  • Prepare and put forward learners for core qualification examinations only when ready by monitoring revision and mock exam pass rate
  • Provide relevant information, advice and guidance in order to support learner progression 
  • Track, monitor and record session delivery satisfaction rates 
  • Manage and maintain quality and compliance measures against targets 
  • Access management reporting systems to keep up to date with relevant compliance measures.  
Desirable Qualifications
  • HSC Level 3 (Mandatory)
  • Assessor qualification (Mandatory)
  • Full driving licence 
  • Level 4 Information, Advice and Guidance 
  • Level 2 English and maths 
Behavioural competencies
Inclusion Ensuring there is a collaborative and inclusive approach to working with all stakeholders (Internal/external)
Integrity Consistently demonstrating the highest standards of professional conduct
Reliability Evidence of effective planning, organisation and time management
Ambition Willingness to aspire to reach full potential by continually improving skills and performance
Accountability Taking ownership individually and collectively
Pride A personal commitment to achieving the highest standards of excellence
Skills and Behaviours


  • Organisational skills and a sound attention to detail 
  • Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments 
  • Excellent written, verbal and communication 
  • Excellent numeracy 
  • Ability to manage targets and deadlines 
  • Positive influencing  
  • Ability to lead training and development session 


  • Positive and engaging 
  • Inclusive and supportive 
  • Innovative and solution orientated 
  • Committed to high levels of customer service 
  • Self-motivated and goal orientated 
  • Enthusiastic and flexible team player with high expectations of self and others 
  • Seeks ways of continuous improvement 
  • Diligent approach to compliance 


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