Health and Social Care Knowledge Coach

People:

• Ensure own CPD and professional competency is maintained
• Strive to maintain positive working relationships across the team
• Maintain a flexible approach to support your team and the wider business
• Work in partnership with Vocational & Skills Coaches to support effective knowledge delivery to learners
• Upskill and continuously develop vocational coaches on imparting knowledge delivery to learners through 1:1, group or on line mediums

Quality & Compliance:

• Keep up to date with and adhere to company, policies and procedures at all times
• Take responsibility for the protection of data in line with policies and procedures
• Commits and contributes to maintaining an effective safeguarding culture and takes responsibility for helping to protect colleagues and learners against any risk of harm, including all types of bullying, radicalisation or abuse
• Support learners to achieve their core qualification in accordance with agreed targets and timescales.
• Deliver high quality teaching, coaching, assessing through blended learning to verify skills, knowledge and competence of learners
• Be accountable for the accurate tracking and reporting of learner progress against plan using digital portfolio
• Prepare and put forward learners for core qualification examinations only when ready by monitoring revision and mock exam pass rates
• Track, monitor and record session delivery satisfaction rates
• Manage and maintain quality and compliance measures against targets
• Access management reporting systems to keep up to date with relevant compliance measures.
• Where required, invigilate learner tests to the frequency needed both internally and externally to ensure awarding body compliance

Stakeholders:

• Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
• To demonstrate and uphold the company values, creating a great place to work for all
• Provide high levels of customer service to learners and employers at all times
• Encourage and motivate learners to achieve targets
• Provide relevant information, advice and guidance in order to support learner progression
• Support internal stakeholders with accurate forecasting of learner activity and providing information and documents as required
• Actively participate with external stakeholders during audits and quality inspections

Growth:

• Contribute positively to growth of the business by controlling costs
• Activity promote additional services to employers and learners
• Work to maintain a full caseload, managing learners to complete their learning on time