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Head of operations

We are looking for a Head of Operations with working knowledge of the Further Education/Training Sector, with excellent understanding of government and funding body requirements who will be responsible for leading and developing the Adult Education team to ensure all operational targets are consistently delivered. Lead the digital first culture within teams to ensure remote delivery is effective and in keeping with business strategy.

Aspiration Training are a leading provider of apprenticeships, pre-employment and distance learning training; specialising in Health & Social Care, Childcare, Dental, Education and Management. At Aspiration Training our people are our most important resource, we value our people, their commitment and the positive culture they create.

Responsible for leading and developing the adult education team to ensure all operational targets are consistently delivered. Lead the digital first culture within teams to ensure remote delivery is effective and in keeping with business strategy.

Ensure team deliver high quality teaching, coaching, assessing through blended learning to verifying skills, knowledge and competence of learners in line with company, OFSTED and awarding body standards
Maintain regular contact with EQA’s for internal verification support and business requirements
Contribute positively to growth of the business by controlling costs
Promote business growth through a culture of continuous improvement and effective business development opportunities.
Provide accurate and timely analysis of operational performance and forecasts
Ensure contract delivery and performance is on target and within budget
Work with the curriculum team to support the creation, development and launch of new, industry leading and innovative training products
Support the team to maintain a full caseload, accurately forecasting caseloads over time to enable business planning
To demonstrate and uphold the company values, creating a great place to work for all
Lead and contribute to ad-hoc cross sector/function projects to support the delivery of strategic plan
Contribute and present at company and management meetings
Ensure monthly standardisation meetings are undertaken
Lead team meetings to ensure a robust platform for operational communication
Support Business Development activity to expand our employer base in agreed sectors and geography whilst providing an ongoing awareness of capacity forecasts
Actively participate with external stakeholders in audits and quality inspections
Support internal stakeholders with accurate forecasting of learner activity and providing information and documents as required
Manage any client/learner complaints, comments or compliments and take appropriate action providing high levels of customer service to learners and employers at all times
Ensure yourself and your team maintain strong, long-lasting relationships with internal and external stakeholders to support the achievement of operational and business targets
Ensure IQA activities are completed in line with awarding body requirement ensuring to maintain standards and direct claim status
Provide regular and accurate forecasts on qualification outcomes and success rates in accordance with agreed targets and timescales.
Manage and maintain quality and compliance report statistics to the targets set for acceptable levels
Ensure team conduct timely progress reviews with all learner in their caseload in line with delivery model and stakeholder requirements

Essential Qualifications

Level 2 English and maths
Level 5 in Business related subject
Leadership/Management qualification
Level 4, Information, Advice and Guidance

Experience

Proven experience of senior operational strategical leadership.
Working knowledge of the Further Education/Training sector
Significant people management experience
Demonstrable experience of managing P&L, forecasting and budgets
Excellent understanding of government and funding body requirements.

Skills

Leadership
Coaching and mentoring of team member to improve performance
Attention to detail
Influencing
Organisational skills and a sound attention to detail
Excellent numeracy skills
Written and verbal communication skills
Budget Management
Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments
Planning and organising

Behaviours

Positive and engaging
Inclusive and supportive
Innovative and pragmatic approach to problem solving
Committed to high levels of customer service
Self-motivated and goal orientated
Enthusiastic and flexible team player with high expectations of self and others
Seeks ways of continuous improvement
Motivating & Engaging

Testimonials

Don’t just take our word for it, hear what some of our employees have to say about us.

Joe Emms

Aspiration Training – Joe Emms

“Working here has given me the opportunity to progress and grow in an amazing company meeting some absolutely outstanding people along the way.”

Kellie Race

Aspiration Training – Kellie Race

“The supportive and friendly atmosphere that you feel within the company really does make a difference in coming to work every day and making you want to achieve and succeed.”

View all testimonials