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Enrolment Officer

We are seeking and enthusiastic and motivated individual to join us in the position of Enrolment Officer. The principal purpose of this role is to manage the efficient enrolment of learners onto Apprenticeship programmes, providing a high level of customer service, engaging learners and supporting employers whilst ensuring compliance in line with funding rules. You will also be responsible for promoting our training provision through stakeholder engagement, including schools, employers and suitable networking events to identify new learners.

Business Development
Responsible to
Sales Performance Manager
Friday November 19, 2021
Key duties

Key duties


  •  Responsible for the timely and effective enrolment of learners on to relevant apprenticeship provision.
  • Booking and conversion of learner referrals, from internal stakeholders including, business development, Operations and Traineeship teams.
  • Engage with potential learners from a range of sectors and backgrounds to encourage participation on to relevant apprenticeship provision.
  • Identify and represent Aspiration Training at suitable employer and learner open days, events and exhibitions.
  • Planning and effective scheduling of workload across agreed locations/areas.
  • Deliver against a range of key performance indicators, resulting in agreed number of learner enrolments and overall start numbers
  • Provide regular and detailed updates against on-going activity to the management team


  • Conscientious and committed to supporting apprenticeship candidates and employers
  • Passionate and driven in terms of delivering against set objectives, whilst maintain excellent level of customer service
  • Working to the company values
  • Ensure own CPD and professional competency is maintained

Quality & Compliance:

  •  Ensure compliance with candidate eligibility for programme in line with funding guidelines
  • Ensure CRM is used effectively to record and track activity
  • Comply with the company’s equality and diversity, Safeguarding and Health & Safety policies


  • Establish and maintain strong, long-lasting relationships with all relevant stakeholders, both internal and external
  • Promote a positive and professional image of the Company and all of the services it delivers
  • Work closely with wider Business Development team members to maintain understanding of SME employer engagement activity

Person Specification:

  • Strong organisational and time management experience
  • Proven and effective communicator, across all age groups and backgrounds
  • Excellent presentation skills and ability to engage an audience.
  • Competent in the use of technology with excellent IT skills
  • Satisfactory Employment/Disclosure checks, commensurate to job role
Knowledge, skills, behaviours

Knowledge & Experience:

  • Previous exposure to apprenticeships desirable

Desirable Qualifications:

  • Level 2 Customer Service qualification
  • Information Advice & Guidance


  • Planning and organising
  • Influencing
  • Communication and presentation skills
  • Key account management
  • IT and CRM management

Behaviours & Attitudes:

  • Motivating & Engaging
  • High energy and enthusiasm
  • Pragmatic approach to problem solving
  • To adhere to ATL’s Code of Conduct, policies and procedures at all times
  • To demonstrate and uphold ATL’s values at all times
  • To demonstrate a commitment to safeguarding and to promote the safety and welfare of all stakeholders
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