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Enrolment Administrator

We are looking for an Enrolment Officer to manage the efficient enrolment of learners onto Apprenticeship programmes, providing a high level of customer service.

The role will involve engaging with learners and supporting employers both in person and remotely through efficient management of relevant systems, ensuring that funding rules and compliance is adhered too.

You will also be responsible for promoting our training provision through stakeholder engagement, including schools, employers and suitable networking events to identify new learners.

Business Development
West Midlands
Responsible to
Head of Business Development
Thursday July 22, 2021
Key Duties
  • Responsible for the timely and effective enrolment of learners on to relevant apprenticeship provision, both in person and remotely
  • Booking and conversion of learner referrals, from internal stakeholders including, business development, Operations and Traineeship teams.
  • Engage with potential learners from a range of sectors and backgrounds to encourage participation on to relevant apprenticeship provision.
  • Management and support of Apprenticeship Service systems, in line with funding rules and compliance
  • Check all monthly payments for accuracy and ensure any errors are rectified.
  • Key point of contact for Managers & employees in matters relating to the Apprenticeship Service Account.
  • Identify and represent Aspiration Training at suitable employer and learner open days, events and exhibitions.
  • Planning and effective scheduling of workload across agreed locations/areas.
  • Deliver against a range of key performance indicators, resulting in agreed number of learner enrolments, accurate data management and stakeholder engagement events
  • Ensure compliance with candidate eligibility for programme in line with funding guidelines
  • Establish and maintain strong, long-lasting relationships with all relevant stakeholders, both internal and external
  • Promote a positive and professional image of the Company and all of the services it delivers
  • Work closely with wider Business Development team members to maintain understanding of SME employer engagement activity
Qualifications and Experience

Desirable qualifications

  • Level 2 Customer Service qualification
  • Information Advice & Guidance

Knowledge and Experience

Previous exposure to apprenticeships desirable

Skills and behaviours
  • Planning and organising
  • Influencing
  • Communication and presentation skills
  • Key account management
  • IT and CRM management
  • Motivating & Engaging
  • High energy and enthusiasm
  • Pragmatic approach to problem solving
  • Strong organisational and time management experience
  • Proven and effective communicator, across all age groups and backgrounds
  • Excellent presentation skills and ability to engage an audience.
  • Competent in the use of technology with excellent IT skills
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Don’t just take our word for it, hear what some of our learners and employers have to say about us.

Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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