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Enrolment Officer

We are seeking an Enrolment Officer to be responsible for managing the efficient enrolment of
learners onto Apprenticeship programmes, providing a high level of customer service, engaging learners and supporting employers whilst ensuring compliance in line with funding rules. You will also be responsible for promoting our training provision through stakeholder engagement, including schools, employers and suitable networking events to identify new learners.

Business Development
Responsible to
Sales Performance Manager
Friday November 18, 2022
Key duties


  • Responsible for the timely and effective enrolment of learners on to relevant apprenticeship provision.
  • Booking and conversion of learner referrals, from internal
    stakeholders including, business development, Operations and
    Traineeship teams.
  • Engage with potential learners from a range of sectors and
    backgrounds to encourage participation on to relevant
    apprenticeship provision.
  • Identify and represent Aspiration Training at suitable employer
    and learner open days, events and exhibitions.
  • Planning and effective scheduling of workload across agreed
  • Deliver against a range of key performance indicators, resulting in
    agreed number of learner enrolments and overall start numbers
  • Provide regular and detailed updates against on-going activity to the management team


  • Conscientious and committed to supporting apprenticeship
    candidates and employers
  • Passionate and driven in terms of delivering against set
    objectives, whilst maintain excellent level of customer serviceQuality & Compliance:
  • Ensure compliance with candidate eligibility for programme in line with funding guidelines
  • Ensure CRM is used effectively to record and track activity
  • Comply with the company’s equality and diversity, Safeguarding


Qualifications and Experience


  • Level 2 Customer Service qualification
  • Information Advice & Guidance


  • Previous exposure to apprenticeships desirable
  • Strong organisational and time management experience
  • Proven and effective communicator, across all age groups and
  • Excellent presentation skills and ability to engage an audience.
  • Competent in the use of technology with excellent IT skills
  • Satisfactory Employment/Disclosure checks, commensurate to
    job role
Skills and Behaviours
  • Strong customer service / communication skills
  • Planning and organisation
  • Attention to detail
  • Planning and organising
  • Influencing
  • Communication and presentation skills
  • Key account management
  • IT and CRM management
  • Motivating & Engaging
  • High energy and enthusiasm
  • Pragmatic approach to problem solving
Apply for this role


Don’t just take our word for it, hear what some of our learners and employers have to say about us.

Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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