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Enrolment Compliance Officer

We seek a motivated induvial to Provide a high level of customer service to assist employers in administering Apprenticeship Service Account activities, and ensuring compliance with apprenticeship funding rules and payment processes.

Quality and Compliance
Responsible to
Data and Compliance Manager
Monday November 22, 2021
Key Duties

Key duties


  • Passionate and driven in terms of delivering against set objectives, whilst maintaining excellent level of customer service
  • Works to the company values
  • Ensures own CPD and professional competency is maintained
  • Strives to maintain positive working relationships across the team
  • Maintains a flexible approach to support your team and the wider business
  • Delivers Apprenticeship Service Account training to staff and employers


Quality & Compliance:

  • Supports employers remotely at all stages of Apprenticeship Service Account administration including account set-up, reserving funding, allocating/authorising cohorts and account changes
  • Rapidly engages employers to support all Change of Employer requests so learners can smoothly transition to new employers, managing the end-to-end process to completion
  • Engages with new employers to provide comprehensive overview of learner’s progress, course overview and financial requirements of transferring course to new employer
  • Supports learners who change employment to assist with retaining them on programme to allow completion of qualification
  • Ensures employer Direct Debit mandates are completed for every enrolment
  • Resolves data mismatches (DLOCK errors) in a timely manner for all learners signed up through the Apprenticeship Service Account
  • Maintains accurate MI, tracking and reporting to show the status of all data mismatches, change of employer requests and Direct Debit mandates
  • Maintains awareness of funding rule changes to inform process improvements
  • Supports audit preparation, compliance and action planning to improve enrolment processes in line with contractual requirements
  • Keeps up to date with and adhere to company, policies and procedures at all times
  • Demonstrates a commitment to safeguarding. Playing your part to protect colleagues and learners against all types of bullying, radicalisation or abuse
  • Takes responsibility for the protection of data in line with policies and procedures



  • Establishes and maintains strong, long-lasting relationships with all relevant stakeholders, both internal and external
  • Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
  • Participates and contributes positively to weekly team review calls, providing updates and information as necessary
  • Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
  • Demonstrates and upholds the company values, creating a great place to work for all



  • Contributes positively to growth of the business by controlling costs, optimising revenue and improving cashflow
  • Minimises funding payback through swift resolution of data mismatches
Qualifications and Experience

Knowledge & Desirable Experience:

  • Experience of remote learner and employer engagement
  • Working knowledge of CRM systems and Apprenticeship Service Account (desirable)
  • Previous exposure to apprenticeships and funding rules

Desirable Qualifications:

  • Level 2 English and maths
  • Level 2 Sales / Customer Service qualification
  • Information Advice & Guidance
Skills and behaviours


• Attention to detail
• Planning and organising
• Influencing skills
• Proven communicator, with the ability to engage and nurture relationships with learners and employers
• Competent in the use of technology with excellent IT skills and experience with maximising the potential of CRM system
• Competent in the use and purpose of technology with strong IT skills in Microsoft office


  • Experienced compliance professional with a passion for getting things right
  • Motivating & Engaging
  • Proven ability to meet deadlines
  • Resilient and persistent
  • Proactive and swift to resolve issues
  • High energy and enthusiasm
  • Pragmatic approach to problem solving
Apply for this role


Don’t just take our word for it, hear what some of our learners and employers have to say about us.

Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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