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Enrolment Compliance Officer

Aspiration Training are currently looking to recruit an Enrolment Compliance Officer with a passion for providing a high level of customer service to assist employers in administering Apprenticeship Service Account activities, and ensuring compliance with apprenticeship funding rules and payment processes.

Department
Data & Compliance
Location
Redditch & remote
Responsible to
Data & Compliance Manager
Posted
Tuesday December 22, 2020
Key Duties

Quality & Compliance:

  •  Supports employers remotely at all stages of Apprenticeship Service Account administration including account set-up, reserving funding, allocating/authorising cohorts and account changes
  • Rapidly engages employers to support all Change of Employer requests so learners can smoothly transition to new employers, managing the end-to-end process to completion
  • Engages with new employers to provide comprehensive overview of learner’s progress, course overview and financial requirements of transferring course to new employer
  • Supports learners who change employment to assist with retaining them on programme to allow completion of qualification
  • Ensures employer Direct Debit mandates are completed for every enrolment
  • Resolves data mismatches (DLOCK errors) in a timely manner for all learners signed up through the Apprenticeship Service Account
  • Maintains accurate MI, tracking and reporting to show the status of all data mismatches, change of employer requests and Direct Debit mandates
  • Maintains awareness of funding rule changes to inform process improvements
  • Supports audit preparation, compliance and action planning to improve enrolment processes in line with contractual requirements

 Growth:

  •  Contributes positively to growth of the business by controlling costs, optimising revenue and improving cashflow
  • Minimises funding payback through swift resolution of data mismatches

 People:

  • Passionate and driven in terms of delivering against set objectives, whilst maintain excellent level of customer service
  • Works to the company values
  • Ensures own CPD and professional competency is maintained
  • Strives to maintain positive working relationships across the team
  • Maintains a flexible approach to support your team and the wider business
  • Delivers Apprenticeship Service Account training to staff and employers

 Stakeholders:

  •  Establishes and maintain strong, long-lasting relationships with all relevant stakeholders, both internal and external
  • Promotes a positive and professional image of the Company and all of the services it delivers
  • Participates and contributes positively to weekly team review calls, providing updates and information as necessary
Person Specification
  • Experienced compliance professional with a passion for getting things right
  • Proven communicator, with the ability to engage and nurture relationships with learners and employers
  • Competent in the use of technology with excellent IT skills and experience with maximising the potential of CRM system

Satisfactory Employment/Disclosure checks, commensurate to job role

Knowledge and Skills

• Experience of remote learner and employer engagement
• Working knowledge of CRM systems and Apprenticeship Service Account (desirable)
• Previous exposure to apprenticeships and funding rules
• Level 2 Sales / Customer Service qualification
• Information Advice & Guidance
• Attention to detail
• Planning and organising
• Influencing skills
• Communication
• Motivating & Engaging
• Proven ability to meet deadlines
• Resilient and persistent
• Proactive and swift to resolve issues
• High energy and enthusiasm
• Pragmatic approach to problem solving

Desirable Qualifications
  • Level 2 Sales / Customer Service qualification
  • Information Advice & Guidance
Apply for this role

Testimonials

Don’t just take our word for it, hear what some of our learners and employers have to say about us.

Reach Learning Disabilities – Employer

“We have found the support and guidance that Aspiration Training provide to be first class. The service is professional and seamless from sign up to completion”

Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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