Dental Sector Manager

People:

• Ensure own CPD and professional competency is maintained
• Strive to maintain positive working relationships across the team
• Maintain a flexible approach to support your team and the wider business
• Performance manage all members of the team to deliver outstanding individual and team results including undertaking monthly performance review meetings
• Effectively monitor team members teaching and learning practice, developing skills through coaching and mentoring
• Take responsibility for all aspects of people management within the team
• Ensure team is fully recruited and you maintain a succession plan
• Work to the company values, creating a great place to work for all
• If you speak welsh and your learner speaks welsh, ask them if they wish to speak welsh with you during their training session.

Quality & Compliance:

• Keep up to date with and adhere to company, policies and procedures at all times
• Take responsibility for the protection of data in line with policies and procedures
• Commits and contributes to maintaining an effective safeguarding culture and takes responsibility for helping to protect colleagues and learners against any risk of harm, including all types of bullying, radicalisation or abuse
• Support team to ensure learner achieve their qualifications in accordance with agreed targets and timescales.
• Ensure team deliver high quality teaching, coaching, assessing through blended learning to verifying skills, knowledge and competence of learners
• Be accountable for the accurate tracking and reporting of learner progress against plan using digital portfolio
• Be accountable for the accurate tracking and reporting of Additional Learner Support, ensuring claims are compliant
• Ensure team conduct timely progress reviews with all learner in their caseload in line with delivery model and stakeholder requirements
• Manage and maintain quality and compliance report statistics to the targets set for acceptable levels
• Access management reporting systems to self-serve on other relevant and compliance measures.
• Where required, invigilate learner tests to the frequency needed both internally and externally to ensure awarding body compliance.
• Provide regular and accurate forecasts on qualification outcomes and success rates in accordance with agreed targets and timescales.
• Undertake IQA activities in line with awarding body requirement ensuring to maintain standards and direct claim status
• Identify learners who are at risk of or are falling behind with any aspect of their qualification and take timely remedial action.
• Participate in and support the annual self-assessment process

Stakeholders:

• Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
• To demonstrate and uphold the company values, creating a great place to work for all
• Provide high levels of customer service to learners and employers at all times
• Maintain regular contact with EQA’s for internal verification support and business requirements
• Participate in team and company meetings.
• Support internal stakeholders with accurate forecasting of learner activity and providing information and documents as required
• Actively participate with external stakeholders with audits and quality inspections
• It may be appropriate for some sector managers to maintain a small caseload either temporarily or ongoing as agreed with line manager

Growth:

• Contribute positively to growth of the business by controlling costs
• Activity promote additional services to employers and learners
• Work to maintain a full caseload across the team, managing learners to complete their learning on time

Due to the nature of work and the stakeholders we work with, we follow strict safer recruitment practices to include references, DBS and behaviour interviews coupled with competency CV and qualification checks. Furthermore, all roles are subject to an enhanced DBS upon successful employment.