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of our learners would recommend us

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of our learners have passed their EPA with a Merit or Distinction

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of employers would recommend us

95%

of traineeship learners have developed their careers as a result of the programme

Business Development Support Coordinator

We are seeking a Business Development Support Coordinator based in Wales, Cardiff to work within the Business Development Team, and to coordinate the various activities of the learner journey from enrolment through to achievement by supporting the Operational teams with administration and positive interventions that removes barriers and improves learner retention and achievement.

Department
Business Development
Location
Wales
Responsible to
Head of Business Development
Posted
Tuesday September 21, 2021
Key duties
  • Manage the learner at risk register providing regular updates on numbers and maximizing
    learner retention
  • Contact all new suspensions including learner’s employer to validate and collect evidence for
    suspension prior to processing
  • Provide high levels of customer service by resolving learner, employer and operational team’s
    general enquiries where appropriate
  • Co-ordinate the planning and learner attendance at assessments
  • Co-ordinate learner workshop bookings and attendance with operational team to support
    achievement
  • Work with managers to allocate learners across learner management systems at start of
    programme
  • Promote a positive and professional image of the company and all of the services it delivers
    through excellent customer service
  • Constantly review feedback from learners/employers, highlighting and recommending
    development areas or new delivery options being requested
Knowledge, skills, behaviours

Knowledge and Experience

  • High levels of customer service experience
  • Use of learner or employer management systems

Desirable Qualifications

  • Level 2 English and maths or equivalent

Skills

  • Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning
    environments
  • Ability to speak Welsh (desirable) for Wales based employees
  • Excellent organisational skills and a sound attention to detail
  • Ability to effectively influence
  • Excellent written, verbal and electronic communication skills
  • Excellent numeracy skills
  • Ability to meet target deadlines

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Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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