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Business Development Support Coordinator

The principal purpose of this role is to support the Business Development team with supporting learners onto Apprenticeship programmes, providing a high level of customer service, engaging learners and supporting employers whilst ensuring compliance in line with funding rules. You will also be responsible for promoting our training provision through stakeholder engagement, including schools, employers and suitable networking events to identify new learners.

Business Development
Cardiff, Wales
Responsible to
Head of Business Development
Monday May 24, 2021
Key Duties
  • Strive to maintain positive working relationships across the team
  • Maintain a flexible approach to support your team and the wider business
  • Booking learners onto Core and ES workshops
  • Booking and conversion of learner referrals, from internal stakeholders including, business development, Operations and Traineeship teams.
  • Engage with potential learners from a range of sectors and backgrounds to encourage participation on to relevant apprenticeship provision.
  • Planning and effective scheduling of workload across agreed locations/areas.
  • Support the BD team to deliver against a range of key performance indicators, resulting in agreed number of learner enrolments and overall start numbers
  • Ensure all learners receive a welcome email and customer care contact post sign up
  • Manage the learner at risk register providing regular updates on numbers and maximizing learner retention
  • Identify learners who fail to attend essential skills session and action with relevant team to re book.
  • Provide high levels of customer service by resolving learner, employer and operational team’s general enquiries where appropriate
  • Manage and produce statistical feedback from learner surveys at key points of the learner journey
  • Update online booking system with calendar dates of essential skills workshops
  • Co-ordinate learner workshop bookings and attendance with operational team to support achievement
  • Confirm learner attendance for induction and workshops with relevant operations team member
  • Support Admin team to ensure logins for West are set up for all learners
  • Work with managers to allocate learners from Maytas to smart assessor at start of program
  • Coordinate and distribute employer monthly reports to business development team
  • Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
  • To demonstrate and uphold the company values, creating a great place to work for all
  • Constantly review feedback from learners/employers, highlighting and recommending development areas or new delivery options being requested
  • Contribute positively to growth of the business by controlling costs
  • Ensure own CPD and professional competency is maintained
  • Ensures all administrative and customer service activities are completed accurately and in a timely manner
  • Ensures customer records and systems are maintained and customer interactions logged accurately
  • Manages workshop booking activity
Qualifications and Experience

• Previous exposure to apprenticeships desirable
• Level 2 Customer Service qualification
• Information Advice & Guidance
• Planning and organising
• Influencing
• Good Communication skills
• IT and CRM management


Skills and behaviours

• Conscientious and committed to supporting apprenticeship candidates and employers
• Proven communicator, with the ability to engage and nurture relationships across a wide range of sectors
• Competent in the use of technology with excellent IT skills and experience with maximising the potential of CRM system

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Don’t just take our word for it, hear what some of our learners and employers have to say about us.

Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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