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Business Development Support Coordinator

The purpose of this role is to support the Business Development team with supporting learners onto Apprenticeship programmes, providing a high level of customer service, engaging learners and supporting employers whilst ensuring compliance in line with funding rules. This role is a fixed term contract for 6 months.

Department
Business Development
Location
Cardiff/Remote
Responsible to
Head of Business Development
Posted
Monday November 30, 2020
Key responsibilities
  • Booking learners onto Core and Essential Skills workshops
  • Booking and conversion of learner referrals, from internal stakeholders including, business development, Operations and Traineeship teams.
  • Engage with potential learners from a range of sectors and backgrounds to encourage participation on to relevant apprenticeship provision.
  • Support the team to deliver against a range of key performance indicators, resulting in agreed number of learner enrolments and overall start numbers
  • Ensures all administrative and customer service activities are completed accurately and in a timely manner
  • Ensures customer records and systems are maintained and customer interactions logged accurately
  • Manages workshop booking activity
Personal specification

Experience & knowledge

  • Previous exposure to apprenticeships desirable
  • Prior experience in a customer service and administration role

Skills

  • Strong organisational and time management experience
  • Attention to detail
  • Competent numeracy skills
  • Proven and effective communicator, across all age groups and backgrounds
  • Competent in the use of technology with excellent IT skills
Behavioural competencies

Ambition – Always aiming higher
Ensuring there is a collaborative and inclusive approach to working with all stakeholders (Internal/external)

Success – Making it happen
Consistently demonstrating the highest standards of professional conduct

Personalised – Tailored to individual needs
Evidence of effective planning, organisation and time management

Integrity – Doing the right thing
Willingness to aspire to reach full potential by continually improving skills and performance7

Recognition – Celebrating achievements
Taking ownership individually and collectively

Embrace – Benefitting from diversity
A personal commitment to achieving the highest standards of excellence

Testimonials

Don’t just take our word for it, hear what some of our learners and employers have to say about us.

Reach Learning Disabilities – Employer

“We have found the support and guidance that Aspiration Training provide to be first class. The service is professional and seamless from sign up to completion”

Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

Little Steps Academy – Employer

“I can’t thank Aspiration Training enough because the quality of apprentices that have come through the door is 100% better than we’ve ever had before.”

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