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Administration and Enrolment Manager - Cardiff

We are seeking an Administration and Enrolment Manager based in Cardiff, Wales to be responsible for the Data & Compliance Team delivering an outstanding level of customer service to meet the needs of internal and external stakeholders. To ensure high levels of accuracy and knowledge of current funding regulations within the team to ensure compliance with funding body requirements and funding codes of practice.

 

Department
Administration
Location
Cardiff, Wales
Responsible to
Managing Director
Posted
Wednesday August 24, 2022
Key duties

People:

  • Passionate and driven to deliver against set objectives, whilst maintaining excellent levels of management skills
  • Ensure own CPD and professional competency is maintained
  • Works to the company values and behaviours
  • Strive to maintain positive working relationships across the team and the wider business
  • Maintain a flexible approach to support your team and the wider business
  • Demonstrate a commitment to safeguarding, playing your part to protect colleagues and learners against all types of bullying, radicalisation or abuse
  • Adhere to Aspiration Training’s Equality, Diversity and Inclusion policy in all aspects of work life
  • Manage a team of employees’ performance by undertaking monthly 121 meetings and agreeing annual CPD plans with them
  • Ensure regular training and updates are provided for team members
  • Ensure current Process Guides are in place for all data inputting processes and that these are reviewed on an annual basis or when statutory changes occur
  • Ensure the main office is staffed during core business hours to enable high levels of customer service and ensure safeguarding procedures are followed with all Aspiration team members and visitors

Quality & Compliance:

  • To ensure the monthly funding claim is submitted on an accurate and timely basis
  • To reconcile monthly claims against funding body reports and implement remedial action (eg Provider Data Self-Assessment Toolkit / PDSAT  and Funding Rules Monitoring / FRM reports)
  • To provide timely and accurate information on performance against funding body requirements
  • Ensure adherence to funding body, inspectorate and awarding body procedures requirements
  • Ensure employers are supported in accessing and using the Apprenticeship Service
  • Ensure processes and resources are in place to address Apprenticeship Service errors and overdue payments in a timely manner
  • Undertake a regular schedule of internal audits to provide management reassurance and evidence of compliance, developing and implementing improvement measures where necessary
  • Produce management information for review by line manager and other members of the Management / Executive team as required
  • To comply with all company processes and procedures
  • Ensure all stakeholders are aware of the processing SLAs and proactively adjust the team’s focus when required in order to meet these
  • Participate in the annual self-assessment process
  • Ensure compliance with funding codes of practice
  • Implement and monitor quality-orientated administrative processes, ensuring these are as efficient and automated as possible
  • Ensure learner eligibility requirements are met in line with funding rules and compliance expectations
  • Take responsibility for the protection of data in line with GDPR and ATL policies and procedures
  • Take ultimate responsibility for ensuring Health and Safety risk assessments are conducted annually and that actions arising from these are resolved in a timely manner
  • Contribute to sustainability and becoming a global citizen
  • Carry out any additional duties as reasonably requested by line management

Stakeholders:

  • Establish and maintain strong, long-lasting relationships with all stakeholders, both internal and external
  • Ensure the expectations of all funding, regulatory and awarding organisations are met regarding data processing and data storage
  • Ensure high levels of customer service and satisfaction
  • Promote a positive and professional image of the company, and all of the services it delivers, through excellent communication with stakeholders and via social media
  • Works to the company’s visions & behaviours of creating a great place to work, and maintaining a people-centric culture

Growth:

  • Contribute positively to the growth of the business
  • Effective cost management to balance efficiency with quality and stakeholder requirements
Qualifications and Experience

Qualifications

  • Minimum Level 3 Management qualification
  • Formal audit qualification
  • Holds, or willingness to work toward, First Aid certification

Experience

  • Administration Team Management experience
  • Auditing or compliance activity
  • Fully IT literate
Skills and Behaviours

Skills

  • Leading teams
  • Coaching & mentoring
  • Planning and organising
  • Accuracy and attention to detail
  • Influencing
  • Excellent numeracy skills
  • IT skills

Behaviours

  • Motivating & engaging
  • High energy and enthusiasm
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