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Apprentice (Business Administration/Operations Management)

We are seeking an Apprentice who would like to grow their career in a business administration role, and who is particularly interested in Operations Management. This will be a busy but exciting position based specifically within our Operations team, covering duties such as customer service, administration management, quality checking, operations management, contract oversight and budget management.

 

 

 

Department
Operations
Location
Cardiff, Wales
Responsible to
Head of Operations
Posted
Friday September 17, 2021
Key Duties
  • Diary management for office room booking system, updating training room calendars for the office.
  • Answering of office telephones and accepting of deliveries.
  • Complete quality checks of learner certificates received from awarding bodies, including correction of any errors on awarding body database and requesting replacement certificates as required.
  • Support the administration team with processing as required and maintain excellent customer service skill. To manage accurate and timely manual and electronic client records.  and nurture and develop internal and external communications. Meet audit expectations of the funding body and comply with all company processes and procedures.
  • Demonstrate a good understanding of all contracts held within the office and ensuring that all paperwork accepted into the department is of a high quality and is processed within agreed timescales.
Qualifications and Experience
  • Prior experience of working in office based administrative role (desirable)
  • Previous exposure to learner management systems (desirable)
  • Level 2 English and maths
  • Achieved GCSEs or A Levels
Skills and behaviours
  • Need to be articulate and verbally confident
  • Must have a good eye for detail and be able to follow instructions easily and efficiently
  • Able to work on own initiative and as part of a team
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Jitterbugs – Learner

“As a result of my apprenticeships, I am doing more than I ever thought I would be capable of; including accounts, wages, staff hiring and management, as well as ensuring that the children are well looked after.”

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