Level 3 Specialist Customer Service Apprenticeships


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Customer Service Specialist Level 3


Our level 3 diploma in customer service is suited to learners who work in a customer-focused service role, wishing to develop their skills and customer service knowledge.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. This suits an employee who is an advocate of customer service and who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

This person is often a resolution point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, this person would share knowledge and insights with their wider team and colleagues. They gather and analyse data alongside customer information that influences change and improvements in service. They will also be utilising both organisational and generic IT systems to carry out their role with an awareness of other digital technologies.

The apprenticeship is a work-based qualification, so learners will be in an appropriate job role where they’ll be assessed and able to develop their portfolio of evidence.

Who is it suitable for?

For people working, or who want to work, at an operational level in Customer Service and need a qualification to portray their knowledge and skills. This includes customer-facing roles, receptionists, housing officers, support desk advisors and customer advisors.

What is included in the apprenticeship in England?

  • Customer service specialist standards, knowledge and behaviours
  • Diploma in customer service – Level 3
  • Functional Skills – Maths level 2
  • Functional skills  – English level 2
  • Endpoint assessment

What is included in the apprenticeship in Wales?

  • Level 3 Diploma in customer service
  • Essential skills application of number – Level 2
  • Essential skills communication – Level 2

How long does it take?

15 months (England) / 16 months (Wales)

Get in touch with us today to find out more.

Your Apprenticeship Questions Answered

Click below for answers to some frequently asked questions. If you have any other queries, please contact us using the form at the bottom of the page.

Can my existing staff start an apprenticeship?

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Of course! Placing your existing staff on an apprenticeship is a great way of upskilling your employees and uncovering your future managers. It can be a great way of motivating and rewarding your staff by committing to their continued personal development within your business.

How does the apprentice learn?

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Apprentices do most of their learning at work and benefit from regular contact with their dedicated assigned assessor. There is coursework to be completed while on the course, which is to be submitted online, however, the knowledge to complete this is provided while learning inside your business.

How much do I have to pay an apprentice?

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Apprentices must be paid at least the national minimum wage for apprentices if they are aged 19 and under or aged 19 and over and in their first year of an apprenticeship.

Apprentices are often paid higher amounts as their skills develop and we encourage employers to do so

Why should I take on an apprentice?

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Apprentices can bring fresh new ideas to your business allowing them to grow and thrive. You gain skilled qualified staff in a cost-effective way. They can motivate your workforce more and overall enhance your business performance while addressing skills shortages in your business.

Why Choose Us

We can help you to choose an apprenticeship course that is right for your employees or support you with recruitment to fill an apprenticeship vacancy. We work closely with you and the learner will help to develop the skills needed for your setting. We offer a flexible and tailored approach to suit your business needs.

We are able to tap into a talent pool overlooked by many – identifying, training and placing fantastic emerging talent into apprenticeship roles.

Get in touch with us today.


Don’t just take our word for it, hear what some of our employers and learners have to say…

Reach Learning Disabilities – Employer

“We have found the support and guidance that Aspiration Training provide to be first class. The service is professional and seamless from sign up to completion”

Monmouthshire Youth Service – Learner

Our experience with Aspiration Training has been a really positive one. Our assessor supported and challenged us throughout the apprenticeship, and empowered us to successfully achieve our qualifications within the allocated timescale.

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