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Customer service practitioner Level 2 apprenticeship
This apprenticeship is for those individuals working in a customer service role, delivered either directly from the workplace or virtually. The apprentice will be in a role that supports communicating with customers, dealing with queries and using systems and software.
12 months with up to 3 months EPA.
The apprentice must be at least 16 years old and will be required to undertake a DBS check. They must also be employed, working more than 16 hours per week and have some experience of working in a customer service environment.
What is covered on the course?
The apprentice will be expected to complete the 5 mandatory diploma units below:
• Delivering customer service
• Understanding customers
• Principles of customer service
• Understanding employer organisations
• Managing personal performance & development
Upon successful completion of this apprenticeship, the apprentice will be awarded the following:
- Level 2 Diploma in Customer Service
- Functional Skills in Maths and English Level 2 (if applicable)
Your apprenticeship questions answered
Click below for answers to some frequently asked questions. If you have any other queries, please contact us using the form at the bottom of the page.
Can my existing staff start an apprenticeship?
Of course! Placing your existing staff on an apprenticeship is a great way of upskilling your employees and uncovering your future managers. It can be a great way of motivating and rewarding your staff by committing to their continued personal development within your business.
How does the apprentice learn?
Apprentices do most of their learning at work and benefit from regular contact with their dedicated assigned assessor. There is coursework to be completed while on the course, which is to be submitted online, however, the knowledge to complete this is provided while learning inside your business.
How much do I have to pay an apprentice?
Apprentices must be paid at least the national minimum wage for apprentices if they are aged 19 and under or aged 19 and over and in their first year of an apprenticeship.
Apprentices are often paid higher amounts as their skills develop and we encourage employers to do so
Why should I take on an apprentice?
Apprentices can bring fresh new ideas to your business allowing them to grow and thrive. You gain skilled qualified staff in a cost-effective way. They can motivate your workforce more and overall enhance your business performance while addressing skills shortages in your business.
Why choose us
We can help you to choose an apprenticeship course that is right for your employees, or support you with recruitment to fill an apprenticeship vacancy. We work closely with you and the learner will help to develop the skills needed for your setting. We offer a flexible and tailored approach to suit your business needs.
We are able to tap into a talent pool overlooked by many: identifying, training and placing fantastic emerging talent into apprenticeship roles.
Don’t just take our word for it, hear what some of our employers and learners have to say…