Certificate in Principles of Customer Service - Level 2

Certificate in Principles of Customer Service

Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.


Planned Learning Hours

Course Duration: 16 Weeks

Business Benefits

– Gives employees a high standard of learning to support their responsibilities

Reduces the risk of complaints and customer departures

Creates a more motivated workforce

Evidence competency of staff to external stakeholders

Learner Benefits

–  Achieve a nationally recognised level 2 qualification

 Furthers personal and professional development

 No need to formally attend a college

–  Access to sector-expert assessors throughout the course

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service.


 Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.


Aged 19+

Lived in the EU for 3 years

Minimum of 8 learners (For employers)

Register your interest in this course.