of tutors as ‘good’ or better in teaching observations
of learners stay in employment
of visits go ahead as planned
of employees graded good or better for teaching and learning
Your customer service apprenticeship questions answered
Click below for answers to some frequently asked questions. If you have any other queries, please contact us using the form at the bottom of the page.
Who are the apprenticeships aimed at?
The customer service apprenticeships are designed for people working in customer service roles across a broad range of industries and sectors. The apprenticeships are work-based qualifications, so learners will need to be in an appropriate job role where they will be assessed and develop their portfolio of evidence.
How will I be assessed?
You will study a variety of mandatory and optional units which will reflect your workplace responsibilities. Your Assessor will use a wide range of assessment methods in order to collect evidence for your portfolio to demonstrate your knowledge and competency. Assessment will be ongoing throughout your qualification and will include observations, written questions and professional discussions.
What qualification will I achieve?
On completion of your apprenticeship, you will achieve your Diploma in Customer Service and two Essential Skills in Application of Number and Communications.
How will the qualification be achieved?
The Customer Service apprenticeship comprises of a range of mandatory and optional units. Learners will be supported by a dedicated Assessor throughout their qualification, together with Tutors for the Essential Skills qualifications. The apprenticeship will be delivered via monthly workshops, workplace visits and remote learning sessions and a portfolio of evidence collected via our e-portfolio system, Smart Assessor.
What support will I get from my tutor?
Once you have registered with us, you will be given access to our e-portfolio system called Smart Assessor. Smart Assessor will contain all the resources you need to help you complete your framework. You will also be supported by a dedicated Assessor and Essential Skills Tutors who will deliver your framework via monthly workshops, workplace visits and remote learning sessions
What can I do next?
Upon completion of your qualification, you can work in customer service roles across a range of industries and sectors. You can also progress on to Management or Business Administration qualifications.
Don’t just take our word for it, hear what some of our learners have to say…