Complaints Handling

This Complaints Handling CPD course will look at recognising
complaints, company commitment to managing complaints, reasons why people
complain, preventing complaints and the role of a Designated Complaints
Officer. This course also identifies what is meant by complaints handling, why
complaints handling is important, the complaints process, informal and formal
complaints and examples of each. Finally, this course will also look at some
techniques for handling complaints, the importance of recording complaints, the
consequences of poor complaints handling and complaints handling
responsibilities.