Complaints Handling in a Health and Social Care Setting

Our course will give you an awareness of how and why complaints arise in health and social care settings and how to handle complaints effectively in accordance with practice policies and procedures. You will gain insight into what complaints are, recognising them, responsibilities, management steps, and how to deal with complaints when they arise. On successful completion, you can download a course certificate and a digital badge that can be used across a range of platforms such as LinkedIn.