Policies

Aspiration Training Ltd has developed a comprehensive range of policies that govern how the company operates.  Copies will be made available upon request but please see below a summary of the key policies.

Equality and diversity:

Equality of opportunity means working to ensure that no learner or employee receives less favourable treatment on the grounds of race, gender, age, ethnic or national origin, disability, marital status, sexual orientation, care responsibility, HIV status, trade union activity, political or religious belief or geographical ward inhabited.  Aspiration Training Limited reserves the right to add further categories to these groups.

Aspiration Training Limited is committed to tackling under-representation of minority groups within the communities and sectors served.  This will be addressed through direct and indirect promotion to young learners and unemployed adults.

Aspiration Training Limited will:

  • Promote good relations among its employees and learners and will create conditions which contribute to the full development and potential of all its members.
  • Create an environment which promotes equality of opportunity in education and employment that is free from unlawful discrimination, harassment or victimisation of any kind.
  • Create a climate where employees and learners are empowered to have the confidence to challenge acts and behaviour which contravene Aspiration Training Limited equality and diversity policy and the law.
  • Respect equally all employees, learners and users of its services.
  • Judge fairly and appropriately each applicant for a job vacancy, promotion or training course.
  • Appropriately support and reward learners and employees fairly.

Safeguarding: 

Aspiration Training Ltd is committed to safeguarding all vulnerable groups and to providing a safe learning environment in which the needs and interests of all groups must be paramount and put above the needs and interests of all others. 

All vulnerable groups, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse.  Working in partnership with vulnerable groups, their families, carers and other agencies is essential in promoting their welfare.

 This strategy defines the manner in which the organisation will meet its duty of care to safeguarding vulnerable groups. It states the organisations commitment to furthering lifelong learning opportunities at all levels of work-based learning.

Environment sustainability: 

Aspiration Training Ltd will seek to promote the conservation and sustainable use of natural resources and to minimise environmental pollution in all of its activities, and through its influence over others.  The organisation will review each of its policies, programmes and services, and act wherever necessary to meet the standards set out in its policy. 

The Board of Directors have committed the organisation to the effective implementation and operation of the Environmental Management System (EMS) and as such have committed the necessary resources to permit this.  Moreover, Aspiration Training Board of Directors commit to a full annual review of the environmental management system, which will be recorded and signed off each year.

 The main environmental impacts of the business include general office waste, kitchen waste and energy usage.  In recognising these impacts, through demonstration of continual environmental improvement and a commitment to pollution prevention, Aspiration Training will:

  • Integrate environmental management into all organisational activities
  • Guarantee compliance with all relevant local, national and international legislation and regulations
  • Ensure all learners and staff, including contractors, actively support our environmental programmes
  • Communicate our environmental policy effectively to all interested, both internal and external parties.
  • A commitment to achieving continual improvement in our environmental performance and preventing pollution. This will be in agreement to the improvement plan.
  • The minimisation of materials and energy usage in all operations. This will be monitored weekly.
  • The safe disposal of waste where reuse or recycling is not economically viable.
  • The provision of appropriate resources and the necessary training for staff, to ensure that they are able to fulfil the commitment given in this policy.
  • Review modes of transport and will promote alternative sustainable forms of transport where practical.
  • Include environmental management and issues in our staff induction programmes, meetings and learners training.  Also engage with the community and bring sustainability issues across to them.

Health and Safety:

Aspiration Training Ltd is committed to ensuring the health, safety and welfare of its employees, so far as is reasonably practicable.  We also fully accept our responsibility for other persons who may be affected by our activities at work. We will take steps to ensure that our statutory duties are met at all times.

The health and safety of learners is a fundamental value for Aspiration Training Ltd. We believe that learners are entitled to learning that takes place in a safe, healthy and supportive environment.  In addition we consider that safe learning is essential to maximize learners experience and achievement.

Aspiration Training Ltd have an unequivocal commitment and primary ‘duty of care’ for health and safety of learners. We have a clear expectation that this duty will be fully met together with our legal and contractual obligation.  Running parallel to this is our policy to adopt a ‘best practice’ role with regard to the promotion of learner’s health and safety.

Complaints:

Aspiration Training Ltd believes that if a learner, employer or other stakeholder wishes to make a complaint or register a concern, they should find it easy to do so.

A complaint is defined as: any complaint from any customer, employer, learner or anybody affected by the standard of quality of our service, action or lack of action by telephone, letter, e-mail or visit.

It is company policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services. This procedure is intended to ensure that complaints are dealt with properly and that all complaints or comments by learners, employers or other stakeholders are taken seriously.

The procedure is not designed to apportion blame, but rather to ensure that the company is able to continuously improve its services and levels of customer service and satisfaction.  The company ensures that there are sufficient platforms to facilitate complaints and that the process is easy to follow, fair and sensitive to both staff and the complainant.

Click here to download our Complaints Form.

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